OPEN POSITIONS AT THIS TIME.

Gemstone Employment Interest Form

Floor Assistant: Part Time $9/hr
ROLE AND RESPONSIBILITIES
The Floor Assistant reports to the Key Holder on shift and Floor Manager. They assist the Key Holder with opening and closing procedures, cleaning and risk management of our members and guests.

Additional Roles and Responsibilities:
• Inspecting property, amenities, and equipment to ensure operable condition
• Consulting with KH and FM on any concerns with the aforementioned.
• Perform desk duties with excellent customer service behaviors
• Answering the phone and questions in-person
• Be informed of all new and upcoming events, inviting customers to such events
• Handle customer complaints with grace and resolve issues with a “plus one” attitude
• Oversees completion of Opening/Closing Checklists
• Completes maintenance according to schedule and need
• Maintaining cleanliness of facility (climbing floor, foyer, locker rooms, fitness areas, etc.)
• Performing belay tests for new clients
• Performing incident investigations for incidents reported on shift
• Assisting Program Director in preparing events when needed
• Maintaining the Rock Gym Pro system to ensure events are booking correctly in absence of PD
• Completing Routine 15-minute floor walks to ensure customer satisfaction/safety
• Other requested items from the Floor Manager
DIVISION OF RESPONSIBILITIES BY TIME
Front Desk Duties – 40%
Facility Maintenance—20%
Cleaning Activities—35%
Floor Walks—5%
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Excellent Customer Service
• First-Aid and CPR certifications
• Proficiency in Rock Gym Pro software